Terms of Service

Last Updated: September 3, 2026

Welcome to the Calder Concierge website. These Terms of Service (“Terms”) govern your access to and use of https://calderconcierge.com/ (the “Website”) and the online services made available through the Website.

By accessing or using the Website, booking an appointment, submitting a form, making a purchase, or otherwise using our online services, you agree to these Terms. If you do not agree with these Terms, please do not use the Website.

For purposes of these Terms, “Calder Concierge,” “we,” “us,” and “our” refer to Calder Concierge.

1. About Calder Concierge

Calder Concierge is a medical and aesthetic practice located at:

Calder Concierge
883 Oak Meadow Drive, Suite 220
Franklin, TN 37064
Phone: (615) 721-2717

The Website provides information about our practice, providers, treatments, services, products, and related offerings. It may also allow users to book appointments, pay consultation fees, purchase treatments or packages, purchase gift cards or products, apply for third-party financing, submit forms, and sign up for communications.

2. Website Information Is Not Medical Advice

The information provided on this Website is for general informational and educational purposes only.

Nothing on the Website is intended to constitute individualized medical advice, diagnosis, treatment, or a substitute for consultation with a qualified healthcare professional who has evaluated you personally.

Medical and aesthetic treatments may not be appropriate for everyone. Treatment recommendations can only be made after an appropriate evaluation of your medical history, individual circumstances, treatment goals, and other relevant factors.

Do not disregard professional medical advice or delay seeking medical care because of information you have read on this Website.

3. No Physician-Patient Relationship

Your use of this Website does not create a physician-patient relationship or other healthcare provider-patient relationship between you and Calder Concierge or any of its physicians, providers, employees, contractors, or representatives.

Submitting a contact form, booking request, intake form, medical information, photograph, or other information through the Website does not by itself establish a physician-patient relationship.

A physician-patient or provider-patient relationship is established only when Calder Concierge has agreed to provide care to you and the appropriate clinical relationship has been established.

4. Medical Emergencies

The Website is not intended for emergency medical communications.

If you believe you are experiencing a medical emergency, call 911 or seek immediate emergency medical attention.

Do not use website forms, appointment requests, text messages, social media, or other electronic communications with Calder Concierge for emergency situations.

5. Treatment Results and No Guarantee of Outcomes

Medical and aesthetic treatment results vary from person to person.

Images, testimonials, before-and-after photographs, treatment descriptions, expected timelines, examples, and other information presented on the Website are provided for general informational purposes and do not guarantee that you will experience the same or similar results.

The effectiveness, appearance, longevity, recovery period, side effects, and outcome of any treatment may depend on numerous individual factors.

Calder Concierge does not guarantee any specific medical, cosmetic, aesthetic, or other treatment result.

Your provider will discuss appropriate expectations, potential benefits, risks, alternatives, and limitations as part of the consultation and informed-consent process when applicable.

6. Eligibility and Minors

You must be at least 18 years old to independently use the Website to make purchases, enter into financial transactions, or consent to services requiring adult consent.

Services for individuals under the age of 18, if offered, may require the involvement and consent of a parent or legal guardian and are subject to provider approval and applicable law.

Calder Concierge reserves the right to decline to provide any treatment or service when our providers determine that the treatment is inappropriate, medically contraindicated, unsafe, or otherwise not in the patient’s best interest.

7. Appointments and Consultations

The Website may allow you to request or schedule an appointment or consultation.

Appointment availability shown online is subject to change. An appointment is not guaranteed until it has been accepted or confirmed through the applicable scheduling process.

Certain appointments may require a consultation fee, deposit, advance payment, or other charge.

Booking an appointment does not guarantee that you are a candidate for a particular treatment. Treatment eligibility and recommendations are determined following an appropriate evaluation by a qualified provider.

Calder Concierge reserves the right to reschedule, modify, or cancel appointments when reasonably necessary.

8. Cancellations, Rescheduling, Late Arrivals, and No-Shows

Calder Concierge may establish policies regarding appointment cancellations, rescheduling, late arrivals, deposits, consultation fees, and missed appointments.

Any such policy communicated to you when scheduling, purchasing, checking out, completing intake paperwork, or confirming your appointment will apply to that appointment or transaction.

Because these policies may vary by service or may be updated from time to time, you should review the applicable terms presented during the booking process.

You may contact Calder Concierge at (615) 721-2717 if you have questions about the cancellation or rescheduling terms applicable to your appointment.

9. Payments and Pricing

Prices displayed on the Website are subject to change without notice.

Pricing may vary based on the treatment selected, treatment area, amount of product required, number of sessions, individual treatment plan, or other factors.

Website pricing should not be interpreted as a guarantee of the final cost of treatment unless expressly stated otherwise.

You agree to provide accurate and current payment information when making a purchase.

Payments made through the Website may be processed by third-party payment providers. Calder Concierge may not directly receive or store all payment-card information submitted through these providers.

10. Refunds

Refund eligibility for consultation fees, deposits, prepaid services, treatment packages, gift cards, products, or other purchases may depend on the type of transaction and the circumstances involved.

Any refund, return, or cancellation terms specifically disclosed at the time of booking or purchase will apply to that transaction.

Nothing in these Terms is intended to limit rights that cannot legally be waived under applicable law.

For questions regarding a purchase or potential refund, contact Calder Concierge at (615) 721-2717.

11. Treatment Packages and Prepaid Services

Calder Concierge may offer prepaid treatments, packages, memberships, promotional offers, or bundled services.

Availability, expiration dates, transferability, cancellation requirements, redemption conditions, and other restrictions may vary by offer.

Any additional terms presented when the package or service is purchased will become part of these Terms with respect to that transaction.

Prepayment for a treatment does not guarantee that the treatment will ultimately be medically appropriate for you.

12. Gift Cards

Calder Concierge may offer gift cards or similar stored-value products.

Gift cards are subject to any terms disclosed at the time of purchase as well as applicable law.

Possession of a gift card does not guarantee eligibility for a particular medical or aesthetic service. The recipient must still satisfy any applicable consultation, medical, age, consent, and eligibility requirements.

13. Product Purchases

Products offered through the Website are subject to availability.

We may limit quantities, discontinue products, correct pricing errors, or cancel orders when reasonably necessary.

Product descriptions and images are provided for informational purposes. Packaging, appearance, ingredients, formulation, or other characteristics may change.

Nothing contained in a product description should be considered individualized medical advice.

14. Financing

The Website may provide access to financing or payment-plan options offered by independent third-party providers.

Financing approval, credit decisions, payment terms, interest rates, fees, repayment requirements, privacy practices, and other financing conditions are determined by the applicable third-party financing provider and not by Calder Concierge unless expressly stated otherwise.

Calder Concierge does not guarantee approval for financing.

Your use of a third-party financing service may be subject to separate agreements between you and that provider.

15. Medical and Intake Forms

The Website may allow you to submit medical history, intake information, treatment concerns, photographs, or other information related to your care.

You agree to provide information that is accurate and complete to the best of your knowledge.

Online forms are not intended for urgent or emergency medical communications.

Information related to your healthcare may also be governed by Calder Concierge’s applicable privacy practices and patient privacy notices.

16. Email and SMS Communications

You may have the option to consent to receive email or text-message communications from Calder Concierge, including appointment communications, practice information, educational materials, and promotional messages.

Message and data rates may apply to text messages depending on your wireless provider and plan.

You may unsubscribe from marketing emails using the unsubscribe mechanism included with those communications and may opt out of marketing text messages using the instructions provided with those messages.

Consent to marketing communications is not a substitute for any consent required for medical treatment.

17. Privacy and Tracking Technologies

Your use of the Website is also subject to our Privacy Policy and any other applicable privacy notices.

The Website may use analytics, advertising, cookies, pixels, or similar technologies, including technologies provided by Google Analytics and Meta/Facebook, to understand Website usage, measure advertising effectiveness, improve our services, and support marketing activities.

Third-party services may collect information according to their own privacy policies and practices.

Please review our Privacy Policy for additional information regarding how information collected through the Website may be handled.

18. Third-Party Websites and Services

The Website may contain links to or integrations with third-party websites and services, including scheduling systems, payment processors, financing companies, social media platforms, analytics services, advertising platforms, or other service providers.

These third parties operate independently from Calder Concierge.

We do not control and are not responsible for the availability, security, content, privacy practices, terms, products, or services of third-party websites or platforms.

Your interactions with third-party services may be governed by separate terms and privacy policies provided by those companies.

19. Intellectual Property

Unless otherwise stated, the Website and its contents are owned by or licensed to Calder Concierge and are protected by applicable intellectual-property laws.

This includes, without limitation:

• Website text and written content

• Photographs

• Graphics

• Videos

• Logos

• Branding

• Designs

• Page layouts

• Illustrations

• Educational materials

• Treatment descriptions

• Downloadable materials

• Other original content appearing on the Website

You may access and view Website content for your own personal, noncommercial use.

You may not copy, reproduce, republish, distribute, modify, display, sell, license, scrape, download in bulk, create derivative works from, or commercially exploit Website content without prior written permission from Calder Concierge, except where permitted by law.

Nothing in these Terms grants you ownership of any intellectual property belonging to Calder Concierge or its licensors.

20. Prohibited Website Use

You agree not to use the Website:

• For unlawful, fraudulent, abusive, or deceptive purposes

• To interfere with the operation or security of the Website

• To attempt to gain unauthorized access to Website systems or data

• To introduce malware, malicious code, or harmful technology

• To impersonate another individual or entity

• To submit knowingly false or misleading information

• To scrape, crawl, harvest, extract, or systematically collect Website content or data without authorization

• To reproduce Website content for unauthorized commercial purposes

• To circumvent Website security or access controls

• To use automated systems in a manner that places an unreasonable burden on the Website or its infrastructure

We reserve the right to restrict or terminate access to the Website when we reasonably believe these Terms have been violated.

21. Testimonials, Reviews, and Before-and-After Images

Testimonials, reviews, photographs, and patient experiences displayed on the Website represent individual experiences and are not guarantees of future outcomes.

Individual results vary.

Where patient photographs, testimonials, or other patient-related materials are displayed, Calder Concierge will use such materials subject to applicable permissions, authorizations, and legal requirements.

22. Website Accuracy

We attempt to provide accurate and useful information, but we do not guarantee that all Website content will always be complete, current, error-free, or applicable to your individual circumstances.

Treatment availability, prices, providers, products, procedures, promotions, expected results, recovery information, and other Website content may change.

We reserve the right to correct errors or update Website content at any time.

If Website information conflicts with instructions given directly to you by your Calder Concierge healthcare provider regarding your individual care, follow the instructions provided by your healthcare provider or contact the practice for clarification.

23. Disclaimer of Warranties

To the fullest extent permitted by law, the Website and its content are provided on an “as is” and “as available” basis.

Calder Concierge does not make warranties regarding the uninterrupted availability, accuracy, reliability, security, completeness, or suitability of the Website for any particular purpose.

Nothing in this section limits warranties or rights that cannot legally be excluded under applicable law.

24. Limitation of Liability

To the fullest extent permitted by applicable law, Calder Concierge and its owners, physicians, providers, employees, contractors, agents, and representatives will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising solely from your use of or inability to use the Website.

These limitations relate to Website use and are not intended to waive or improperly restrict rights or remedies relating to professional medical services where such limitations are prohibited by law.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

25. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Calder Concierge and its owners, employees, contractors, and representatives from claims, damages, liabilities, and reasonable expenses arising from your unlawful use of the Website, your violation of these Terms, or your infringement of another person’s rights.

This provision does not apply to the extent prohibited by applicable law.

26. Governing Law and Disputes

These Terms are governed by the laws of the State of Tennessee, without regard to conflict-of-law principles.

Any dispute arising from these Terms or your use of the Website that cannot be resolved informally will be handled in a court of competent jurisdiction serving Williamson County, Tennessee, unless applicable law requires otherwise.

These Terms do not require mandatory binding arbitration.

Nothing in this section is intended to limit any rights or remedies that cannot legally be waived.

27. Changes to These Terms

We may revise these Terms periodically to reflect changes in our Website, services, business practices, or legal requirements.

When we make changes, we may update the “Last Updated” date displayed at the top of this page.

Your continued use of the Website following the publication of revised Terms constitutes acceptance of those revised Terms to the extent permitted by law.

28. Severability

If any provision of these Terms is determined to be invalid, illegal, or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.

29. Entire Agreement

These Terms, together with our Privacy Policy and any additional terms or policies presented in connection with a particular appointment, service, purchase, promotion, financing arrangement, or Website feature, constitute the applicable agreement regarding your use of the Website.

Patient consent forms, treatment agreements, financial policies, privacy notices, and other documents executed in connection with medical care may contain additional terms and are not replaced by these Website Terms.

30. Contact Us

If you have questions about these Terms of Service, please contact:

Calder Concierge
883 Oak Meadow Drive, Suite 220
Franklin, TN 37064
Phone: (615) 721-2717
Website: https://calderconcierge.com/